FAQ
FREQUENTLY ASKED QUESTIONS
Products & Customization
We offer unique and fully customized handmade gifts, such as framed artworks decorated with cardboard flowers, with the option to add personal touches for any occasion
Yes, all of our products are handmade with great care to ensure quality and uniqueness in every piece
Absolutely! We’re happy to create a fully customized design based on your taste and personal idea. but please note that the design must be a simple sketch, symbols, or text, which we will then transform into a fitting design.
Yes, we can write the recipient’s name or a short message on the gift or on an attached card, according to your request
Yes, you can share a simple outline image, symbols, or text, and we will turn it into a design that fits our style and products
Yes, we offer elegant gift wrapping options, with the possibility to customize colors and messages as desired
Our products are not kept in stock. All items are made to order and created individually based on the customer’s request.
Yes, we can send a digital preview of the final design before shipping, especially if the gift is fully customized
Yes, we ensure that all phrases are respectful and non-offensive. We do not allow political, religious, or inappropriate content and reserve the right to decline anything that does not fit our policy
No, we do not include an invoice inside the package if the gift is sent to someone else. You can choose to receive the invoice by email only
We recommend keeping the product in a dry place, away from moisture and heat. Gently wipe it if needed to maintain its appearance
Yes, we offer direct shipping to the recipient’s address, with proper gift wrapping and a personal message if requested
Definitely, you can include a personal note. We’ll print it and place it inside the gift
You can make changes to your order within 12 hours of placing it. After production begins, we may not be able to make modifications
We use high-quality materials, some of which are natural and recyclable. We always strive to choose eco-friendly options whenever possible
Orders & Shipping
All our products are made-to-order. Processing usually takes 3–5 business days before shipping.
Delivery depends on your chosen shipping method:
1–3 business days
Yes, you can request delivery on a specific date. Please note that additional shipping costs via DHL may apply for scheduled delivery.
We ship only within Germany.
Shipping costs depend on the product, size, weight, and chosen shipping method.
Costs are calculated and displayed at checkout.
Yes, free shipping is available for orders over €150 within Germany.
After your order is shipped, you will receive a tracking number via email.
Please contact us via email with your order number. We will check and update you as soon as possible.
Yes, local pickup is available. Please select the “Local Pickup” option at checkout and set a convenient time to pick it up and we will contact you to confirm.
Payment
We accept payments via direct bank transfer and PayPal.
Yes, all payments are processed through secure, encrypted gateways, ensuring your data is safe.
No, we do not offer cash on delivery. All payments must be completed online before shipping.
Yes, all invoices issued by us contain complete and accurate information suitable for both business and non-business customers.
Returns & Modifications
Since our products are custom-made according to your specifications, returns or exchanges are not possible, unless the item arrives damaged or faulty.
Your satisfaction is very important to us. If you believe there is an issue with your order, please contact us within 48 hours of receiving the product, and we will review your request.
Unfortunately, products cannot be modified after delivery, as they are individually crafted based on the original order details.
Yes, all products are covered by the statutory warranty under German law for manufacturing defects.
Refunds may be issued only in cases of damaged, defective, or incorrect items, after verification.
Refunds are not available for customized products if there is no defect.
Orders can be cancelled only before production has started.
Once production begins, cancellation is no longer possible.
Support & Contact
You can contact us via our contact form on the website or by email. We will be happy to assist you.
Our customer service is available Monday to Friday, from 9:00 AM to 6:00 PM (CET).
Yes, you can contact us via Instagram direct messages.
Please note that responses are provided only during our business hours.
No, messages are answered only during our regular business hours.
For urgent or last-minute gift requests, please contact us during business hours before placing your order, and we will inform you whether your request can be accommodated.
We usually respond within 24–48 hours during business days.
Special Occasions & Group Gifts
Yes, we may offer special pricing for bulk or group orders. Please contact us in advance with the order details.
Yes, we offer custom-designed gifts tailored to special occasions such as weddings, engagements, graduations, and more.
Yes, we can include a personalized greeting card with your gift upon request.
